أسئلة مكررة
ONLY THE BLIND
يقع فريقنا في الاستوديو الخاص بنا في وسط لندن، إنجلترا. لدينا مستودعين، أحدهما في إنجلترا والآخر في هولندا للطلبات الأوروبية.
اسم العلامة التجارية الكامل هو Only The Blind Can See، وبيان توقيع العلامة التجارية "طوبى لأولئك الذين لم يروا، ومع ذلك ما زالوا يؤمنون" هي رسالة رئيسية يتم رؤيتها باستمرار عبر المجموعات. عندما لا يكون هناك طريق واضح أو نتيجة نهائية في الأفق، عليك المثابرة. تمثل هذه الرسائل بقوة روح العلامة التجارية في السعي وراء ما تحبه مهما كان الأمر.
يمكنك التسوق من متجرنا الإلكتروني هنا، أو لدى وكلاءنا في جميع أنحاء العالم. يمكنك رؤية هذه هنا . نقوم أيضًا بفتح المتاجر المنبثقة من وقت لآخر.
Our in-house design studio in London leads all creative and product development. Only the Blind designs all of our products ourselves from scratch and the pieces are all made cut and sew, meaning they are custom shapes and fits for our brand.
يتم تصنيع قطعنا في كل من المملكة المتحدة وخارجها باستخدام المصانع الأكثر شهرة مع أحدث التقنيات وأعلى جودة من المواد.
Premium, unique fabrics selected for feel and longevity, including GOTS-certified organic cottons for our sweatshirts and hoodies and custom trims.
نحن نركز دائمًا على الجودة بدلاً من الكمية في منتجاتنا ونتأكد من أن هذا هو المفهوم الأساسي للعلامة التجارية الذي يتم الالتزام به دائمًا. يتم إصدار جميع مجموعاتنا بكميات محدودة لتجنب الإنتاج الضخم، مما يتيح لنا أن نكون علامة تجارية مستدامة وبتصميمات يمكن ارتداؤها لسنوات عديدة بسبب جودتها وتصميمها الخالد. يمكنك قراءة المزيد هنا.
نحاول أيضًا الحفاظ على استخدام جميع مجموعاتنا للألياف والمواد الطبيعية بشكل أساسي، ونعمل حاليًا على تغيير جميع عبواتنا لتصبح مواد صديقة للبيئة وقابلة لإعادة التدوير والابتعاد عن المواد البلاستيكية.
يعد مستودعنا في لندن أيضًا أحد المستودعات الوحيدة المحايدة للكربون في المملكة المتحدة، مما يساعدنا على تحقيق هدف الاستدامة الخاص بنا.
Orders & Payments
Only the Blind accepts all major payment options and these are processed by Stripe, one of the largest payment processors in the world. you can pay via Visa, Mastercard, American Express, Maestro, PayPal, Klarna and Clearpay as well as country specific payment methods such as iDeal for the Netherlands.
There is a limit of one code per order unless stated otherwise. Discount codes do not apply on sale items. Blake's Members may apply their loyalty discount voucher alongside a discount code.
Please note that discount codes are not applicable to sale items or certain exclusive collections. Please note also that promo codes are issued with a time limit, so if yours isn't working, it's likely the code has expired or the promotion has ended.
Check spelling, expiry, minimum spend and exclusions (e.g. limited drops). If it still won’t apply, contact us before ordering.
Once you join our newsletter, you will receive your welcome discount code via email. Please check your junk mail folder if you cannot see it, or check you signed up with the correct email address or spelling.
Contact us immediately with your order number and we will try to make the change however please note this is not always possible during busy periods or outside working hours. Once packed or dispatched, changes aren’t possible. Unless our team replies to you, we would not have changed anything on your order.
Use the tracking link in your dispatch email or go to track my order in your account. You will only receive tracking once the order has been shipped.
See Shipping & Delivery for more info on shipping.
Write a clear and concise answer to guide your customers.
You can visit our returns page here to start a return or exchange.
Sizing & Fit
Generally true to size with a modern, slightly relaxed silhouette. Each product page includes fit notes.
See the Size Guide on each product for garment measurements
Not at this time.
Model details are listed on product pages to help you choose.
منتجات
يعتمد هذا على السلعة، ولكن في معظم الحالات، لا نقوم بإعادة المخزون. بمجرد بيع أحد العناصر، لن يتم إصدار المزيد.
Lay flat to dry. Pilling can occur naturally; remove gently with a knit comb. Store folded, not hung.
Wash inside-out on a cool cycle and avoid high heat when ironing; never iron directly over prints or badges. Always iron on the reverse side.
If something isn’t right, contact support@onlytheblind.com with your order number and photos. We’ll assess and advise next steps.
Stocks & Restocks
We typically do not restock any items so once they're sold out, they will no longer be available as all our pieces are created in limited runs making them collectible in nature. There may be a few items that are restocked per year and you can register your interest for a restock on the product page and you will be emailed if this item becomes available again.
We don’t offer reservations. Blake’s Club members may receive early access — see Blake’s Club below.
We don't typically restock items, however on occasion certain sizes of products do become available again. Yes the Register Interest button on product pages and select your size to be notified automatically if it comes back in stock.
Retailers & Authenticity
You can shop at our stockists worldwide. You can see these here. Please note they typically won't have the full collection of each season available in-store. We also open pop-up shops from time to time.
Purchase from onlytheblind.com or at one of our Official Stockists listed on our site. We can’t verify items bought elsewhere. If in doubt, don't hesitate to reach out and we can assist to verify if an item is authentic.
Unfortunately we have come across multiple instances of unauthentic Only the Blind products or other brands using our designs. If you’re unsure, email support@onlytheblind.com with a link or photos and we’ll confirm.
Blake's Club & Gifting
Our members programme with tiered perks, early access and exclusive pieces. Perks unlock automatically based on lifetime spend. Learn more here.
Log in to your Account to view your status and perks.
Eligible purchases earn points automatically. Redemption options and rules are shown in the Blake's Club Menu here.
Yes, digital gift cards are available here
أسئلة مكررة
بمجرد أن نتلقى بريدك الإلكتروني، يهدف فريق خدمة العملاء لدينا إلى الرد خلال يوم عمل واحد.
Monday – Friday, 10:00–18:00 (UK time). We aim to reply within 24–48 hours, a little longer during launches or peak periods.
Email support@onlytheblind.com or reach us via the site’s automated live chat widget to get answers to common questions.
Press Enquiries - press@onlytheblind.com
Wholesale/Stockist - sales@onlytheblind.com
If you experience any difficulty using our site, please contact support@onlytheblind.com and we’ll be happy to help.